Could you use some learning and development support?

Organisations of all sizes in the insurance sector are increasingly outsourcing training related aspects of their operations to outside providers. This could include anything from coordination and administration to training needs analysis and delivery.

Searchlight’s unique market position and unparalleled sector knowledge means we can operate seamlessly with your own people. We deliver a wide range of cost-effective training services and have agreements with other well-known specialist providers so you can access all the training support you need at a discounted rate.

Businesses that outsource some or all of their training activities to us (or Smartsource as we call it) can:

•  reduce fixed and variable costs
•  reallocate existing resources to core business activities
•  enjoy blue-chip training and coaching at discounted rates
•  suffer zero impact from holidays and illness

So why not let Searchlight help ensure your staff are fuly competent and embed talent management within your business?

Click here to find out how Smartsourcing could work for your business or…

Call us today on 01372 361177 or email training@ssluk.net for a confidential, no obligation chat with one of our consultants.

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Hitting the ground running

The right training at the right time can play a key role at every stage in your employees’ careers. Perhaps the most crucial time is in the early days, weeks and months after they join your business. These early inputs set the pattern for the entire time they’ll spend working for you.

Early intervention is the key. Planning what training a new employee will need begins with the interview process. Your job description and the knowledge and skills this demands, cross-referenced with the abilities and experience your new recruit brings, should form the basis for a tailored training plan designed to have them hit the ground running and quickly fill in any gaps you’ve identified.

Induction training and learning about your business and its culture are key aspects of this. Assigning a mentor can also play a role. Be sure to stress that new employees asking questions is a good thing. Encourage existing staff to be patient with what may sound like foolish questions.

Be clear about whose role it is to ensure new recruits get the training they need. If you have an in-house training manager, so much the better. If not, is it their manager’s job? Does that manager have the time they need to focus on a new employee’s training – or will they need to delegate, and, if so, to whom?

External trainers can certainly play a role. My own company provides an outsourced training management function to several companies in the insurance world. To make this – or any other intervention – effective, a clear ‘brief’ is key. A well considered job description, based on the training needs analysis at company and/or department level, will inform this. And don’t forget that giving employees duties for which they have not been appropriately trained is not just commercially questionable, but can also have compliance implications!

Clearly, the kind of training required by a school-leaver will be different from that applicable to a graduate trainee, or to someone joining from another firm in your sector. But the same principles of early planned intervention apply. From my own company’s experience in the insurance and financial services sector, I would stress the importance of training new staff not just in the technical aspects of their role but also in so-called soft skills (not always the most helpful of terms) such as communication skills and letter writing.

Learning on the job, from co-workers or mentors, will always have a vital role to play. But so does intensive, high-impact, face to face training on topics critical to an employee performing effectively from the start. As does the immediate, affordable, and flexible option of online learning (e-learning), either via your own bespoke e-learning system or through off-the-shelf e-learning modules accessed through a platform provided by an external training company.

My own company offers both types of e-learning (bespoke authoring for individual companies and generic e-learning via our own system), and we know how well it can work as a means of imparting a large amount of knowledge quickly and cheaply, with minimal disruption to normal working patterns. But where the skills and knowledge to be learned are genuinely critical to a new recruit’s ability to function competently and effectively, face to face training can often pay dividends.

As the insurance industry strives for acceptance as a profession on a par with say accountancy or the law, studying for professional exams (in our case those set by the Chartered Insurance Institute (CII) is something you may wish to encourage among your new recruits. Depending on their role and what qualifications they already have, it makes sense to sit down with new joiners and map out a path to attaining appropriate professional certification. Assigning them mentors who have already gained the relevant qualifications can really help. As can providing support as they study and time of to prepare for exams.

The crucial consideration with any training you provide is monitoring its effectiveness. You should take both qualitative and quantitative measures wherever you can. As the saying goes: we can only manage what we measure. Refer back regularly to that job description and the training plan that goes with it. Are your employees hitting the targets you’ve set them? Be tolerant early on and always be freer with praise than criticism – but if they’re not progressing as you’d wish, make sure you identify any roadblocks as early as possible.

Equally, your new employee may not only be keeping up, but ready for new challenges. Gauge their own feedback (as well as their managers’) and make sure they have access to the learning and development support they need to play a full and optimally effective role within your team.

Obviously, new employees need time and space to find their way into your business and their roles within it. Putting them under too much scrutiny at the outset can demotivate or undermine their initiative. But, equally, don’t just leave them to their own devices and expect them to learn by osmosis. Well planned training and mentoring from day one is good for your recruits and good for your business. Make sure you don’t miss this opportunity to make a difference early on.

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Commercial liability insurance : the workshop

Searchlight Insurance Training’s one-day workshop on commercial liabilities provides the perfect introduction to the principles and practices of general liability insurance. It tells you everything you need to know to provide basic technical and/or administrative services.

This workshop provides a thorough grounding for trainees or those with the potential to develop into more technically demanding roles in future.Specifically, the workshop focuses on general commercial liability (employers’ liability, public liability, products insurance), but the principles it covers are applicable to all types of liability insurance.

This one day participative workshop provides an excellent introduction to the principles and practices involved in general Liability insurance. It explores the aspects which need to be understood by those involved in providing basic technical or administrative services.

The workshop can also be used as a good grounding for trainees or those who have potential to develop in their careers into more technically demanding work in the future.
The workshop focuses on general Commercial Liability (Employers’ Liability, Public Liability, Products insurance) but the principles covered are those which apply to all Liability Insurance.

Duration: 1 day(s) CII CPD Hours: 6
WORKSHOP OBJECTIVES

• identify the main types of Liability Insurance and why businesses require them

• describe how liabilities arise under common law, contract and statute

• explain the policy cover provided by Employers’ Liability, Public Liability and Products Liability policies

• apply the terms and conditions of a combined Liability Insurance policy to various claims

• outline the basic elements of liability underwriting

• explain the difference between legal liability and policy liability

• list some recent legal and social trends which have impacted on Liability Insurance

WORKSHOP CONTENT

• The Need for Liability Insurance

• The Main Sources of Liability

• The Main Provisions of Cover and the Main Hazards Encountered

• Overview of the UK Legal System

• How Civil Liability can Attach through Common Law/Tort, Contract or Statute, including a Detailed Overview of the Key Torts (Negligence, Nuisance, Trespass, Defamation and Strict Liability)

• Typical Policy Structure, Covers, Conditions and Restrictions

• The Basic Elements of Underwriting Considerations

• Overview of the Claims process Explaining the Fundamental Difference between Legal Liability and Policy Liability

• Overview of Recent Legal and Social Trends that have Impacted on Liability Insurance

For further details or to book places, click here.

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Get the low-down on commercial liability insurance

Searchlight Insurance Training’s one-day workshop on commercial liabilities provides the perfect introduction to the principles and practices of general Liability insurance. It tells you everything you need to know to provide basic technical and/or administrative services.

This workshop provides a thorough grounding for trainees or those with the potential to develop into more technically demanding roles in future.

Specifically, the workshop focuses on general commercial liability (employers’ liability, public liability, products insurance), but the principles it covers are applicable to all types of liability insurance.

For further details or to book places, click here.

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Taking the measure of competence

Are your staff up to the tasks you expect them to perform? And, just as importantly, are they up to the tasks your customers expect them to perform?

If you’re not already 100% sure they are, here’s an insurance training workshop you might be interested in.

Searchlight Insurance training’s Measuring and Recording Competence workshop  is designed for managers, team leaders, coaches and learning specialists and provides the skills and knowledge they need to assess competency effectively.

It is particularly useful for those who are creating or reviewing their own competency framework, and is based on a case study, which is followed through the process of competency assessment and subsequent review meetings.

The topics covered in this interactive workshop include:

• Competence and competencies –defining terminology

• Using competencies for recruitment

• Assessing competence for an existing role

• Using competencies for development for a future role

• CII competency framework

• Using the framework to benchmark your firm’s approach

• Performance management

• The competency review

• Providing evidence of competence

• The personal development plan

• Strategies for ongoing review of development

• Effective record keeping

• Continuous professional development

• Completion of personal action plan for further development

For further details or to book places click here.

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Looking to stretch your training budget?

 

Do you have 3 or more members of staff who need training on a particular topic, but are not sure you want to fork out for a dedicated in-house training workshop?

Then, why not consider hosting one of our “open market” workshops at your offices?

This will save travelling costs and time for your staff, and we can also offer special rates to customers hosting events.

For more details phone us on 01372 361177 or email us at Brokeracademy@ssluk.net

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The quick and affordable way to get your staff up to speed with IDD

Searchlight’s IDD online tutorial can give your staff a good basic understanding of the recently introduced Insurance Distribution Directive – quickly and cost-effectively.

After just 90 mins of online learning, they will be able to:

  • Describe what the IDD is and the scope of its application
  • Explain the key elements of the Directive
  • Demonstrate that you understand the changes to existing FCA Regulations, especially ICOBS
  • Explain the new category of Ancillary Insurance Intermediaries and differentiate between the method of regulation for each

Better still, completing the tutorial qualifies for 90 minutes CII CPD (where meeting an individual’s learning objective).

For further information call  01372 361177 or email searchlightacademy@ssluk.net

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