Monthly Archives: October 2017

Or maybe… a bite?

Insurance providers often need to train staff up on a particular topic, but hold back because they don’t feel they can afford to lose them for whole days at a time? That’s where Searchlight’s bite-size SearchBites training workshops come in. … Continue reading

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Thoughts on the uses and abuses of ‘picture characters’ (emoji)

Have you ever received an email or a text including an emoji (previously know as emoticon) that you didn’t know what to make of? No problem cut and paste in into the search bar of the website http://www.emojipedia.org and you … Continue reading

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How to handle those ‘awkward customers’

In a perfect world we’d all be pleasant to one another all the time. Sadly, the real world’s not always quite like that. An awkward or hostile customer is still a customer and if you want to keep them that … Continue reading

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Practical guidance for the cerebrally ambitious

You know how we’re always on about brain training? Well here’s some audio content from BBC Radio 4, you might find illuminating. Click on the image above to access archived episodes.

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What does the driverless revolution means for our industry?

Driverless cars are already being tested on our roads. Driverless vehicles will soon be a fact of life. What does that mean for the insurance industry? How liabilities for any incidents arising from their use will be determined and adjudicated … Continue reading

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How to get more done in less time

Managing our time better is something almost all of us would like to do. Aside from the most popular technical insurance, exam revision and regulatory compliance topics, time management is always one of most in-demand training courses for insurance people. … Continue reading

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Preparing for IDD implementation

The Insurance Distribution Directive (IDD) comes into force in February next year. It began life as something called the Insurance Mediation Directive (IMD) which was implemented in 2005. This introduced a number of requirements in relation to initial authorisation and ongoing … Continue reading

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